My first book blends political theory with ethnographic fieldwork to shed light on the everyday moral life of street-level bureaucrats - the frontline public workers who are responsible for delivering public services and enforcing the law.
The book won the 2018 Charles Taylor Book Award from the American Political Science Association for the “best book in political science that employs or develops interpretive methodologies and methods.” You can read more about it here.
The book is available for purchase from Harvard University Press and Amazon.
From the publisher’s website:
“When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people’s lives. Combining insights from political theory with his own ethnographic fieldwork as a receptionist in an urban antipoverty agency, Bernardo Zacka shows us firsthand the predicament in which these public servants are entangled.
Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Confronted by the pressures of everyday work, they often and unknowingly settle for one of several reductive conceptions of their responsibilities, each by itself pathological in the face of a complex, messy reality. Zacka examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such difficult conditions.
Zacka’s revisionary portrait reveals bureaucratic life as more fluid and ethically fraught than most citizens realize. It invites us to approach the political theory of the democratic state from the bottom-up, thinking not just about what policies the state should adopt but also about how it ought to interact with citizens when implementing these policies.”
Related articles and interviews have appeared in The Atlantic, the Boston Review, Salon, and Rorotoko.
Full reviews can be found in Political Quarterly, Contemporary Political Theory, Public Administration and the LSE Review of Books. The book has also been featured as one of the “eight best books on innovation” by NESTA.